Lift truck operator refresher training is always a contentious issue. L117 rider operator training guidance is very specific that refresher training should be undertaken at the appropriate time. There is no specific period, our certificates advise 5 year maximum time period, but it should be reviewed in light of various factors. These would include: near misses or actual accident, sloppy driving and / or damage to goods / loads, supervisory assessment shows procedures are not up to advised industry standards. Refresher training is not all about 'getting an updated certificate' but more about showing due diligence by management, updating to latest techniques and improving work motivation for your workforce
There is also a need for their work to be supervised to ensure that standards of operation and safety are not being compromised in the pursuit of efficiency and time scales. Training for this type of work is based on management requirements and not operational skills as a machine operator. Are your managers and supervisors adequately trained for this type of work? If not get them trained, it is cheaper than a prosecution following an accident.
Do you keep records of all the training your employees do. Good records are always a good foundation to build suitability and quality of training on.