CoLa Training Services
Frequently Asked Questions
Got a question about training?
Whether you're booking training for yourself or arranging courses for your whole team, it's normal to have a few questions.
We've answered some of the questions we're asked most often below. If you can't find what you're looking for, give us a call — we're happy to help.
Forklift & Machinery Training
Do my employees need training to operate a forklift?
Yes. Employers have a responsibility to ensure that employees who use work equipment are adequately trained, instructed and supervised.
For forklift operators, training should be appropriate to the type of truck being used and the work being carried out.
At CoLa, we provide accredited forklift and machinery training for new and experienced operators, as well as refresher training.
Not sure what training your employees need? Contact us and we'll help you work it out.
Do I need training to use a pallet truck?
If your employees use pallet trucks or other workplace equipment, they need appropriate information, instruction and training to use that equipment safely.
Don't assume that because a pallet truck is smaller than a forklift, training isn't necessary. Powered pallet trucks can be heavy, powerful pieces of equipment and can cause serious injuries if used incorrectly.
If you're unsure whether your team needs training, speak to us.
I have a forklift "licence". Can I drive any forklift?
Not necessarily — and technically, forklift training isn't a driving licence.
Your certificate demonstrates that you've successfully completed training for a particular type of truck or equipment. Training on one type of forklift does not automatically qualify you to operate another.
For example, having counterbalance training doesn't automatically mean you're trained to operate a reach truck or telehandler.
If you're changing equipment or moving into a new role, talk to us before you get behind the controls.
How long does forklift training take?
It depends on your previous experience and the type of equipment you're being trained to operate.
For a typical counterbalance forklift course, our training may look like:
New operator
Usually around 5 days
Experienced operator with no previous certificate
Usually around 3 days
Experienced operator with an expired certificate
Usually around 2 days
Refresher training for an in-date operator
Usually around 1 day
These are guidelines for counterbalance forklift training. Other types of machinery can have different requirements.
Not sure which course is right for you? Give us a call and we'll recommend the appropriate training.
How often should forklift operators have refresher training?
There isn't a simple expiry date on a forklift certificate.
However, the HSE's guidance for rider-operated lift trucks recommends that employers monitor operator competence and provide refresher training when appropriate. Industry guidance commonly recommends refresher training every 3–5 years. CCoLaTrainingServices
Additional training may also be appropriate following an accident or near miss, when unsafe practices are identified, when new equipment is introduced, or when working conditions change.
If you're not sure whether your operators are due a refresher, we can help.
Training for Businesses
Can you train our employees at our workplace?
Yes.
We can deliver training at our Boston training centre or, where appropriate, on your premises.
On-site training can be particularly useful for businesses with several employees who need training, as it allows training to be delivered around your workplace and equipment.
We'll discuss your requirements with you beforehand to make sure your site is suitable for the course.
Can you train several employees at once?
Absolutely.
We regularly work with businesses that need to train multiple members of their team. Depending on the course, we can help you organise training around your workforce, equipment and operational requirements.
Talk to us about your requirements and we'll help you find the most practical option.
Do you only provide forklift training?
No.
Forklift and machinery training is a big part of what we do, but CoLa also provides first aid, health & safety, classroom-based, online and other workplace training. CCoLaTrainingServices
We're also able to deliver training across the UK through our network of qualified instructors.
Booking & Certificates
I'm not sure which course I need. Can you advise me?
Absolutely — and we'd much rather you ask.
Tell us what equipment your employees use, what experience they have and what you're looking to achieve. We'll help you identify the most appropriate course.
What happens if someone has an old certificate?
It depends on the type of certificate, the equipment involved and the operator's experience.
Don't assume that an old certificate automatically means the person needs to start from scratch — but don't assume it covers new equipment either.
Send us the details of the previous training and we'll advise you on the best route.
Can you provide training for an entire business?
Yes. We work with businesses of different sizes and can help you plan training for individual employees, teams or multiple types of equipment.
If you're responsible for health & safety or training within your business, we can also help you identify where there may be gaps in your current training.
Still have a questions?
We're here to help.
If you can't find the answer you're looking for, don't spend hours searching online.
Speak to the CoLa team.
01205 350400 colatraining@colatraining.org.uk